Ticket Information

Ticket Types

Several ticket types are available for Bigger & Closer (not smaller & further away). Details on each ticket type can be found below:

* Please add a ticket to your basket for every child attending.
** Please be prepared to show appropriate proof of student status on arrival.

Everyone attending Lightroom will require a ticket. This includes Access Companions, children and babies. Please make sure you add the tickets, including any Free tickets, to your basket before confirming your booking.

A 15% discount is available for families at selected times. For more information please visit our Families page here.

Recipients of Universal Credit can purchase tickets for £5 on Monday-Wednesday after 1pm. To book, please email tickets@lightroom.uk quoting ‘Universal Credit Tickets’.

For more information on Access and Accessibility, please visit our Accessibility page here.

Group Bookings

A group booking discount is available at selected times and dates. The discount available varies depending on group size.

Groups of 10+ save £5 per ticket
Groups of 30+ save £7.50 per ticket
Groups of 50+ save £10 per ticket

The group booking discount is available at the below dates and times:

Monday to Thursday between 1pm – 8:30pm (excludes morning slots).

To book tickets, please email groups@lightroom.uk with your preferred date and time.

School Bookings

A fixed Schools price of £15 per ticket is available to school groups of 10+. One teacher goes free for every 5 children.

To book tickets, please email groups@lightroom.uk with your preferred date and time.

Booking & Receiving your Tickets

To book tickets, you can visit our booking page. Please ensure the selected date and time slot is correct before you continue with your booking.

You can also book over the phone by calling 0300 303 4216. Calls will be charged at your standard rate. A £2.50 fee per transaction applies for all phone bookings.

A confirmation email will be sent shortly after completing your booking, followed by a separate email containing your e-tickets. Your tickets will come direct from our ticketing provider – please check your spam and junk folders.

If you have not received your e-tickets by the day before you are due to arrive, please contact tickets@lightroom.uk.
Optionally, provide your mobile number when booking to also receive your ticket by text message on the day of your visit.

Hours and Times

The venue will open 15 minutes prior to the first time slot that day. The first time slot of the day is usually 9am or 10am. Tickets are allocated for entry every 15 minutes during show hours.

Your entry slot runs for 15 minutes after and inclusive of the time on your ticket. For example, if your ticket is booked for 10:00, you can enter any time from 10:00 until 10:14.

Pricing

Tickets for Bigger & Closer (not smaller & further away) are dynamically priced depending on demand per individual entry slot. This allows us to price fairly across all times throughout the day, and helps us to manage venue capacity.

Under 5s go free before 6pm. If you would like to purchase a ticket for a child under 5 during evening hours, please purchase a child ticket.

£5 tickets are available to recipients of Universal Credit. These tickets are not dynamically priced.

Children + Families

We offer a 15% discount for families booking together at selected slots. For more information, please visit our Families page here.

Exchanges

If you need to change the date or time of your booking, let us know no later than 2 hours prior to your booked slot and we will gladly exchange your booking to a time in the future.

Please contact tickets@lightroom.uk to exchange your ticket. We are unable to exchange tickets after the booked time slot has passed.

You can read all of our FAQs here. If you have any further questions about your visit to Lightroom please email contact@lightroom.uk