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FAQs

About Lightroom

When does David Hockney: Bigger & Closer (not smaller & further away) begin?

The show opens on Wednesday 22 February, 2023.

If you have tickets for an earlier date, prior to the show’s postponement, please contact our ticketing team to exchange your ticket for another slot or to arrange a refund.

Get in touch at tickets@lightroom.uk or call 0300 303 4216

Information for tickets booked between 25 Jan and 21 Feb

The show opens on Wednesday 22 February, 2023 – a postponement from our original opening date, 25 January, due to unavoidable construction delays.

If you have tickets for an earlier date, prior to the show’s postponement, please contact our ticketing team to exchange your ticket for another slot or to arrange a refund.

Get in touch at tickets@lightroom.uk or call 0300 303 4216

Who are we?

Lightroom is a joint venture between 59 Productions and London Theatre Company. Lightroom’s CEO is Richard Slaney and its executive chair is Nick Starr, co-founder of London Theatre Company. Lightroom is backed by a group of investors led by Danny Cohen, President of Access Entertainment, and Mike Sherwood, former CEO of Goldman Sachs International.

What opportunities are there to work at Lightroom?

Current vacancies and information about working with us can be found on our Vacancies page

Please note due to the nature and requirements of our roles you must be aged 18+ to apply. This also applies to those wishing to apply for work experience at Lightroom

Can I hire Lightroom?

Our event space and foyer are available to hire subject to availability.

For more information contact hires@lightroom.uk.

Does your venue operate security checks?

Bag searches will be in operation on arrival at the venue.

Tickets and Booking

How do I book tickets?

All tickets must be purchased directly from the Lightroom’s website or by phone on 0300 303 4216.

Tickets are sold subject to our conditions of sale and entry. Please note, the reselling of any ticket is strictly forbidden, and tickets sold via unauthorised third parties (including online auction sites, ‘fan to fan’ resale sites and all secondary ticket retail websites) are not valid for entry. Any ticket offered for resale either on or offline will result in the entire original booking being automatically void. The original purchaser and their party will be refused admission.

The credit or debit card that you used to purchase your ticket may be required as proof of purchase when you get to the venue.

I've purchased tickets for a cancelled date, what do I do?

You should have received an email on 6th of January detailing your options for rebooking a new date. For more assistance with booking please contact tickets@lightroom.uk or call 0300 303 4216.

Are there any tickets available for January?

Unfortunately we have postponed our opening until 22nd February, so there are no bookings available for January.

How can I pay?

You can pay online or over the phone using Mastercard, Visa, Maestro and American Express. We are a cashless venue.

How many tickets can I buy?

Bookings are limited to 9 tickets per performance per customer online. For larger bookings, please call the box office on 0300 303 4216, alternatively you can email groups@lightroom.uk

How much do tickets cost?

Prices may vary depending on the event and the availability. Be sure to check out each individual event time slot for accurate pricing details.

We do not charge any fees for online bookings or bookings made in person at Lightroom.

A £2.50 fee per transaction will be charged for all phone bookings except those made by Access List subscribers.

What discounts and concessions are available?

There is a concession price of £10 off the ticket price for students and under 18s.  ID may be required in the venue.

Can I return or change the date of my tickets? Will I get a refund?

If for any reason you are unable to use your tickets we offer a flexible exchange service.

Tickets can be exchanged for another time slot on the same or alternative date (subject to availability) or for a credit voucher. We can also transfer tickets to a friend or relative if you can find someone else to use them.

We need minimum 2 hours notice before the time slot begins to make any changes or amendments to the booking.

To put tickets up for resale, or to transfer them into a different name, please contact us or call 0300 303 4216 or email boxoffice@lightroom.uk with details on what performance(s) you’d like to transfer into or whether you’d like to get a credit refund.

Refunds are otherwise only offered if a performance is cancelled or abandoned when less than half the performance has taken place.

What if I've bought a ticket but am not the one attending?

If you bought tickets as a gift or can no longer go to the performance, we can transfer tickets to a friend or relative. To return tickets, or to transfer them into a different name, please contact us on boxoffice@lightroom.uk or call 0300 303 4216.

If the performance I want is sold out, how can I get tickets? Are there any last minute tickets?

We don’t operate day tickets however we recommend the below if a performance is sold out.

Any tickets returned to us in advance will be offered for re-sale on our website automatically so do keep checking closer to the performance date. To offer a ticket for resale please contact the box office. Reselling tickets cannot be guaranteed. To reduce queues we are currently not offering day tickets or day returns.

You can register your details here to be added to our mailing list and be kept informed of future ticket releases. Please also follow our Twitter account and Facebook page to receive the latest news and updates on any last minute releases.

How/when will I receive my tickets?

We only offer e-tickets. Your e-ticket will be emailed to your confirmation email address with an attached PDF. You can either print this out and bring it with you on the day of the event or have it available on your electronic device so it can be scanned to allow entry.

We also recommend adding your mobile number to your account. Your tickets will be sent in a text to you on the day of the event.

My tickets are lost/haven’t arrived – what can I do?

If your tickets have not arrived by email by the day of the event, email the box office at boxoffice@lightroom.uk in advance for them to be emailed again.

Please also check junk/spam folders if you are unable to locate your e-tickets.

Why do I have to give my personal details when booking a ticket?

Contact information is helpful for us to have in case there is a problem with your ticket or the event and we need to get in touch. We will not sell your details or add you to a mailing list without your consent.

If purchasing tickets in person at the venue we still require your full name and a way to contact you, either a telephone number or an email address. This is just in case of the rare event that the event is cancelled or delayed due to health and safety reasons, power outage, or any other related, and rare, issue that may affect the event. 

If you buy a ticket on our website, we collect your name, address, and email address.

We also process your payment card information – although we don’t handle it directly or retain it: it’s all dealt with by our payment processor.

If you buy a ticket over the phone, we collect your name and calling telephone number and we’ll also collect your email address to send your tickets. We collect your payment card details, although we don’t process them ourselves – that’s done by our payment processor – or keep them.

If you buy a ticket, or anything else like food and drink, in our venues we will only collect data if you use a payment card, and then only to process the payment – which, once again, is done by our payment processing partner not by us.

We will use the information we’ve collected to handle your admission to the event for which you’ve bought tickets; to process and track your payments and to deal with any issues that may arise including complaints and refunds.

For more details see our Privacy Policy.

Can I buy a gift voucher for Lightroom?

Yes, they can be purchased online, by calling our phone room 0300 303 4216 or in person at the Lightroom ticket office.

Vouchers can be redeemed against tickets only. Vouchers are delivered to the recipient directly via email on the day of your choice.

Visiting Lightroom

How do I get to Lightroom?

Lightroom is a 8 minute walk from Kings Cross and London St Pancras stations.

Our address is 12 Lewis Cubitt Square, London, N1C 4DY.

Details on how to get to Lightroom can be found on our Your Visit page.

What is the food and drink offering at Lightroom?

We are working with St JOHN to provide drinks and snacks. 

The King’s Cross area also houses numerous restaurants of varying price and range. Go to the Your Visit page for more information.

Is there parking in the area?

The nearest car park is Handyside Car Park. There are 231 public car parking bays including 6 charging points for electric cars – 5 in standard bays and one in a disabled parking bay all on level 2 next to the lifts.

Where can my taxi drop me off?

If arriving by car or taxi, Lightroom is located within the boundaries of the congestion charge zone.

Drop offs can take place on Handyside street.

Nearest parking is at Handyside Car Park including disabled bays.

Coaches can park near St Pancras station, we advise check the TFL coach parking webpage for more information.

When will the venue be open?

The venue will be open 7 days a week.

Is there free Wi-Fi?

Free Wi-Fi will be available in the foyer for ticketholders or patrons enjoying drinks in the foyer, please ask a member of staff for further details upon arrival.

Who do I contact for lost property?

If you have lost an item in the building, please email contact@lightroom.uk to check whether it has been handed in and to arrange collection from the box office during our opening hours. Please note that any unclaimed items will be disposed of after 30 days.

Is there a cloakroom/can I bring luggage?

There are a very limited number of lockers for customers to use when entering the experience but we advise only bringing what you can carry around in the space. 

The lockers aren’t very large so we recommend using luggage storage facilities at Kings Cross station.

Accessibility

Are there accessible toilets?

Yes there are 3 accessible toilets across the 3 floors of the building.

What is the access concessionary rate? Does my companion/carer go for free?

The access concessionary rate is £10 off the standard ticket price. Please select the relevant access ticket when booking.

If you need a carer please select access companion ticket type when booking and this ticket will be complimentary.

Please note you may be asked for proof of requirement when at the venue.

Can I arrange a wheelchair transfer?

You can borrow a wheelchair from us to use during your visit. To arrange for a wheelchair to be available, please email us at access@lightroom.uk before your visit. These are subject to availability and need to be requested in advance. 

We have Access Hosts at the venue that are happy to support you with any specific needs you may have.

What access equipment is available?

We will have audio equipment available to collect when entering the venue

They will be wireless receiver devices which receives a special audio feed of the show they can be used with regular over ear headphones provided by Lightroom, portable induction loop adapter for visitors hearing aid use provided by Lightroom or visitors own wired headphones

It should be noted that the experience is not like a cinema or theatre experience, so visitors may wish to try the experience  before they use such an assistance device.

We advise emailing access@lightroom.uk ahead of your visit to reserve a headset as there are only a limit amount at the venue.

What kind of assisted events are available and when are they?

We will be scheduling access and assisted performances in 2023 please check back or ask to be added to our access mailing list by emailing access@lightroom.uk

Is there level access? How accessible is the venue?

Yes, there is level access to the venue with lifts to all levels.

Are there lift facilities in the venue?

There are lift facilities at the venue to all floors.

Are there baby changing facilities available?

Yes there is a baby change facility in the toilets accessed through the foyer.

Contact

How do I sign up to hear news or receive more information about Lightroom?

To sign up please provide your name and email address and we’ll be in touch.  You can unsubscribe at any time by logging into your account or hitting unsubscribe on the bottom of any email we send through.

If you wish to contact us please email contact@lightroom.uk or call 0300 303 4216 (Phone lines are open 10am-8pm Monday to Friday and 10am-6pm Saturday and Sunday.).

Who can I contact if my question hasn’t been answered here?

If your question hasn’t been answered and you have a ticketing enquiry, please email tickets@lightroom.uk or call 0300 303 4216 (phone lines are open 10am-8pm Monday to Friday and 10am-6pm Saturday and Sunday.).

For anything else please email contact@lightroom.uk.