Accessibility at Lightroom
About the Venue
Lightroom is for everyone. It is important to us that all of our visitors feel welcome and looked after. If you have any questions or would like to let us know about anything we might have missed, please email access@lightroom.uk.
Level Access
There is level access to the building with lift facilities to all levels. An accessible toilet is available on all 3 levels. There are also stairs into and out of the show space.
Wheelchair Hire
Lightroom is fully accessible for wheelchair users, with level entry and lift access to all floors.
You can borrow a wheelchair from us to use during your visit. To arrange for a wheelchair hire, please email us at access@lightroom.uk before your visit. These are subject to availability and need to be requested in advance. We have Access Hosts at the venue who will be happy to support you with any specific needs you may have.
Calm Space
Lightroom has a Calm Space available. This is a facility for anyone who might like somewhere to decompress, pray, feed or calm a child. Please ask one of our Front of House Team who can direct you there.
Hearing Protection
We offer ear defenders for babies, children, and adults to use during their visit. Ear defenders are available upon request and are subject to availability. We also have an assisted listening system available upon request.
Seating
The Lightroom space is designed to be enjoyed from all angles and we encourage you to move around the space and lower viewing gallery during your visit. If you do require a seat during your visit, please get in touch via email at access@lightroom.uk
Assistance Animals
Service Animals are welcome at Lightroom and can be taken into the showspace. Please note, due to the enviroment of our shows, we cannot allow emotional support animals into the show space.
D/deaf or Hearing Impaired
At Lightroom we use the Loh Humm Hearing amplification system. We have 2 of these devices on site. Devices can be used by customers free of charge. These devices can be used via bluetooth, headset to T-Loop necklace. All of our shows are sub/surtitled. Transcript as are also available.
About Lightroom Shows
Arrivals
Our current shows are all approximately 50 minutes long. Please visit the individual show pages for show-specific information on how our time slots work. We recommend you arrive to your showing promptly to give yourself time to enter the venue and get to your seat. You are welcome to arrive early and enjoy a drink in our cafe bar before your showing. If you are attending the final slot of the day, we recommend you arrive on time to ensure you see the entirety of the show.
Access Supervisor: Here at Lightroom we have a dedicated Access Supervisor on hand for all your access needs. Whether you have booked an access ticket or require support on the day of your visit, please make yourself known to a member of our Visitor Experience Team or look out for the staff memeber wearing the pink Lanyard!
Visuals
59 Productions strive to make content suitable for all audiences, and comply with broadcast standards where appropriate in cinema and on television. They avoid prolonged strobing images in the problematic 16-25Hz range, and do not use strobe lighting above 4Hz. High contrast patterns and moving images do feature throughout the content for this production so if these present a risk of seizure we would advise audience members that they might be at risk if these are triggers for them.
Sound
During our shows, sound is constant and consists of both music and recorded voiceovers. The sound levels vary during the show, with some sections quieter or louder than others. Prehistoric Planet: Discovering Dinosaurs features occasional loud noise. David Bowie: You’re Not Alone includes footage of live performances which are louder than the narrative sections of the show. Ear defenders for adults, children and babies are available upon request, subject to availability.
If you have further questions regarding the sound levels in the show, please email contact@lightroom.uk for more information.
Accessible Showings at Lightroom
Throughout the year we offer a range of accessible showings at Lightroom, to ensure everyone feels comfortable and looked after during their visit.
We offer two kinds of Accessible Showings: BSL Showings, and Relaxed Showings.
BSL
We offer British Sign Language (BSL) showings of Lightroom shows. BSL is incorporated into the show as well as enhanced subtitles. The BSL elements feature across all four walls, allowing guests to enjoy the full immersive experience. We’ve scheduled BSL showings on the following dates:
Prehistoric Planet: Discovering DinosaursTuesday 21 July 9.30am – 11am
David Bowie: You’re Not AloneMonday 29 June 10am, 10.30am, 11amSunday 12 July 10am, 10.30am, 11amTuesday 21 July 12.30am – 4.30pmFri 18 September 10am – 4.30pm
Relaxed Showings
These showings are intended for people who would enjoy the Lightroom experience but may find noise and lack of lighting overwhelming.
To help with these aspects, the house lights will be switched on at low level during the show, and the show volume will be reduced. Turning on the house lights will also slightly reduce the amount of contrast in the projections. Entry and re-entry is allowed via all doors, and a quiet calm space is available for those who need to use it. We’ve scheduled Relaxed showings on the following dates:
Prehistoric Planet: Discovering DinosaursWed 29 July 9.30am – 11am
David Bowie: You’re Not AloneSun 7 June 10am – 1pm Wed 17 June 2pm – 4.30pm Thurs 25 June 10am – 1pm Wed 8 July 10am, 10.30am, 11am, 11.30amWed 29 July 12.30pm – 4.30pmMon 28 September 10am – 4.30pm
How to book
Head to the show booking page for your chosen show, via the links above or the What’s On page. Click on the date of the accessible showing you want to attend. You will see the accessible performances marked on the performance picker with an asterisk and label. If you would like some help completing your booking, please email tickets@lightroom.uk.