Ticket Information

Ticket Types

Several ticket types are available at Lightroom. Details on each ticket type can be found below:

* Everyone attending Lightroom will require a ticket. This includes Access Companions, children and babies. Please make sure you add the tickets, including any Free tickets, to your basket before confirming your booking.

** Please be prepared to show appropriate proof of student status on arrival.

***A valid art pass must be presented on entry.

Offers

A 15% discount is available for families at selected times. For more information please visit our Families page here.

Recipients of Universal Credit can purchase tickets for £5 on Tuesdays and Thursdays after 1pm. To book, please email tickets@lightroom.uk quoting ‘Universal Credit Tickets’.  

For more information on Access and Accessibility, please visit our Accessibility page here.

Blue Peter 

We offer free entry into our shows for Blue Peter badge holders.

To gain free entry, badge holders with a valid badge card must be accompanied by a full paying or concessionary adult. If a paying adult is accompanied by two children with badges and valid badge cards, free entry will be given for both children.If a disabled badge holder is accompanied by a registered carer, both can gain free entry. Carers must bring supporting documents.

Please remember to bring your Blue Peter badge(s) as you will be asked to present them at the ticket desk.

Group Bookings

Group Rate

£10 off per ticket, for groups 10+
To book, please fill out this form or email groups@lightroom.uk
Group rates are subject to availability.

School Bookings

A fixed Schools price of £10 per ticket is available to school groups of 10+. With every 10th ticket purchased, the 11th ticket is free. The school groups offer is available Monday – Friday before 4pm.

To book tickets, please fill out this form or email groups@lightroom.uk with your preferred date and time.

Booking & Receiving your Tickets

To book tickets, you can visit our Booking page. Please ensure the selected date and time slot is correct before you continue with your booking.

You can also book over the phone by calling 0300 303 4216. Calls will be charged at your standard rate. A £2.50 fee per transaction applies for all phone bookings.

A confirmation email will be sent shortly after completing your booking, followed by a separate email containing your e-tickets. Your tickets will come direct from our ticketing provider – please check your spam and junk folders.

If you have not received your e-tickets by the day before you are due to arrive, please contact tickets@lightroom.uk.

Hours and Times

The venue will open 15 minutes prior to the first time slot that day. The first time slot of the day is 10am. Tickets are allocated for show times on the hour, every hour.

We recommend that you arrive 15 minutes prior to the time on your ticket to ensure you are seated and are able to see the entirety of the show. You are welcome to arrive earlier to visit our cafe/bar.

Pricing

Tickets at Lightroom are dynamically priced depending on demand per individual entry slot. This allows us to price fairly across all times throughout the day, and helps us to manage venue capacity.

Under 3s go free before 4pm. If you would like to purchase a ticket for a child under 3 during evening hours, please purchase a child ticket.

£5 tickets are available to recipients of Universal Credit. These tickets are not dynamically priced.

Children + Families

We offer a 15% discount for families booking together at selected slots. For more information, please visit our Families page here.

Exchanges

If you need to change the date or time of your booking, let us know no later than 2 hours prior to your booked slot and we will gladly exchange your booking to a time in the future.

Please contact tickets@lightroom.uk to exchange your ticket. We are unable to exchange tickets after the booked time slot has passed.

You can read all of our FAQs here. If you have any further questions about your visit to Lightroom please email contact@lightroom.uk