Ticket Information
We have a number of ticket types available for each show. We dynamically price our tickets based on availability.
Every person must have a valid ticket to enter the show space, this includes complimentary tickets. Some ticket types may not be available at certain times of the day.
Standard tickets
Our standard tickets start at £25, with under 18s receiving £10 off.
Access tickets
We offer a concession rate for any person with an access requirement with tickets starting at £15. In addition, we offer a complimentary companion ticket alongside any Access ticket.
Art Pass
We accept all Art Pass membership types and offer 50% off our standard and concessionary rates, depending on the membership type. Please ensure you have your ArtPass with you to gain entry to the show space.
Group Bookings
We offer £10 off per ticket for groups of 10 or more. To book, please fill out this form or email groups@lightroom.uk. Group rates are subject to availability and only applicable to full priced adult tickets.
Education Bookings
We offer a fixed Education rate of £10 per ticket available to school groups of 10+. With every 10 tickets purchased, the 11th ticket is free.
The Education group offer is available Monday – Friday before 4pm.
To book tickets, please fill out this form or email groups@lightroom.uk with your preferred date and time.
Offers
Family Discount
A 15% discount is available for families of all sizes at selected times, all instances where the discount is available are highlighted on our calendar page and will apply automatically in the basket. For more information please visit our Families page here.
Blue Peter
We offer free entry into our shows for Blue Peter badge holders.
To gain free entry, badge holders with a valid badge card must be accompanied by a full paying or concessionary adult. If a paying adult is accompanied by two children with badges, free entry will be given for both children.
Please remember to bring your Blue Peter badge(s) as you will be asked to present them at the ticket desk.
Booking & Receiving your Tickets
To book tickets, head to the show page. Please ensure the selected date and time slot is correct before you continue with your booking. You will then be asked to add each ticket type you require into the basket. Please note everyone needs a valid ticket to enter the showspace, this includes all complimentary tickets.
You can also book over the phone by calling 0300 303 4216. Calls will be charged at your standard rate. A £3 fee per transaction applies for all phone bookings.
A confirmation email will be sent shortly after completing your booking, followed by a separate email containing your e-tickets either as an attachment or a digital pass to save to your Apple or Google Wallet. Your tickets will come directly from our ticketing provider – please check your spam and junk folders.
If you have not received your e-tickets by the day before you are due to arrive, please contact tickets@lightroom.uk.
Information On Your Visit
Timings
The venue will open 15 minutes prior to the first time slot that day.
We recommend that you arrive on time for showing to ensure you are able to see the entirety of the show. You are welcome to arrive earlier to visit our cafe/bar.
Exchanges
If you need to change the date or time of your booking, let us know no later than 2 hours prior to your booked slot and we will gladly exchange your booking to a time in the future.
Please contact tickets@lightroom.uk to exchange your ticket. We are unable to exchange tickets after the booked time slot has passed.
You can read all of our FAQs here. If you have any further questions about your visit to Lightroom please email contact@lightroom.uk