Host
Salary: £13.85 per hour
Terms: This is a casual contract.
Reports to: Duty Manager, Visitor Experience Manager
Hours: 0-hour causal contract
Holiday: Accrued 12.07% per hour worked
Location: Lightroom, 12 Lewis Cubitt Square
Deadline: 5th March 2026, 12PM
Interviews: W/C 9th March 2026
ABOUT LIGHTROOM
Lightroom is a new storytelling medium for the world’s greatest creative minds. Our approach allows creative work of all disciplines to be seen in new light: offering artists and performers a new way to tell their stories; and audiences a new way to engage with creative work, whether they are a lifelong fan or discovering something for the very first time. Through groundbreaking collaborations with leading artistic talents across art, music, film, fashion, science, and more, Lightroom is establishing itself as a new home for London’s cultural audiences.
Lightroom’s critically acclaimed shows released to date include: David Hockney: Bigger & Closer; The Moonwalkers: A Journey with Tom Hanks; Vogue: Inventing the Runway; and Prehistoric Planet: Discovering Dinosaurs.
A joint venture between 59 Studio and London Theatre Company, Lightroom was founded in 2023 by Nick Starr CBE and its current CEO, Richard Slaney. Lightroom’s innovative show space in London, King’s Cross was designed by 59 Studio in collaboration with Haworth Tompkins.
ABOUT THIS ROLE
The Visitor Experience Host plays a key role in delivering Lightroom’s mission to “Illuminate Every Moment” for every Visitor. This front-line position is central to shaping the public’s impression of Lightroom, offering a warm welcome, answering questions, and assisting across multiple touchpoints in the venue.
Hosts are expected to work fluidly across the ticketing, retail, cloakroom, bar, and show space areas—ensuring visitors feel guided, supported, and valued throughout their experience. You will be part of a multi-skilled team who deliver service excellence, uphold safety procedures, and embody the Lightrooms values of professionalism, kindness, and operational excellence. From guiding first-time visitors to supporting accessible visits and maintaining high standards, this role requires energy, empathy, and a collaborative mindset.
DUTIES AND RESPONSIBILITIES
Day to day responsibilities will include but not be limited to:
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- Delivering warm, informed, and proactive service across all visitor-facing touchpoints.
- Promoting ancillary offers such as the bar, retail and programme sales and supporting during private hires and events.
- Ensuring the safe flow of visitors into and out of the showspace and viewing galleries.
- Carrying out cloakroom operations: tagging, storing, and returning items with care.
- Selling programmes and retail items, using PDQ systems and accurate transaction handling.
- Supporting access needs, including mobility, sensory and hearing accommodations, and knowing evacuation protocols.
- Monitoring crowd capacity and visitor etiquette within the showspace, supporting smooth operations and reporting issues to Supervisors.
- Acting as first point of contact for any guest queries or challenges and escalating concerns where appropriate.
- Assisting with health and safety procedures, such as fire evacuations, and incident reporting.
- Participating in shift briefings, debriefings, training, and emergency drills.
PERSON SPECIFICATION
- Experience in a visitor-facing role in a fast-paced, high-volume environment.
- A warm, proactive, and approachable personality with a passion for service.
- Strong verbal communication and interpersonal skills.
- Willingness to work weekends, late evenings, and holidays on a rota basis.
- Comfortable working across varied roles (retail, bar, showspace) and physical environments.
- Confidence using equipment (e.g. PDQs, radios) and learning new systems.
- Commitment to teamwork, punctuality, and maintaining a safe and inclusive environment for all visitors.
HOW TO APPLY
To apply, please submit your CV and Cover Letter via this link HERE, or under the advert for this role on the Lightroom Website. Your covering letter should detail how you meet the criteria within the person specification and why you would like to be considered for the role.
We also kindly request that you fill in an Equal Opportunities Monitoring Form either via this link or the web page.
Should you wish to reach out for an informal conversation about the nature of the role, please contact our Stage Door team via 0330 500 2148 who will direct your call accordingly.
DEADLINE FOR APPLICATIONS
Applications for this opportunity will close at 12pm on 5th March 2026 with interviews taking place the week commencing 9th March.
Should you require any special assistance with your application, please reach out via email to recruitment@lightroom.uk or call 0330 500 2148.
We look forward to receiving your application.
We are an equal opportunities employer and value diversity. We encourage applicants from different backgrounds and different experiences.