Skip to main content

Head of Ticketing

Salary: £43k annum dependent on experience
Terms: Full time permanent contract
Hours: 40 hours average working week, some weekend work may be required.
Holiday: 28 days (including 8 bank holidays) per annum pro rata
Reports to: Marketing Director
Responsible for: Ticketing Manager
Location: Lightroom, 12 Lewis Cubitt Square, London, N1C 4DY

 

ABOUT LIGHTROOM

Lightroom is a new storytelling medium for the world’s greatest creative minds. Our approach allows creative work of all disciplines to be seen in new light: offering artists and performers a new way to tell their stories; and audiences a new way to engage with creative work, whether they are a lifelong fan or discovering something for the very first time. Through groundbreaking collaborations with leading artistic talents across art, music, film, fashion, science, and more, Lightroom is establishing itself as a new home for London’s cultural audiences.

Lightroom’s critically acclaimed shows released to date include: David Hockney: Bigger & Closer; The Moonwalkers: A Journey with Tom Hanks; Vogue: Inventing the Runway; and Prehistoric Planet: Discovering Dinosaurs. Shows coming up include David Bowie: You’re Not Alone and Larger Than Life: Starring Wallace & Gromit, Shaun and More.

A joint venture between 59 Studio and London Theatre Company, Lightroom was founded in 2023 by Nick Starr CBE and its current CEO, Richard Slaney. Lightroom’s innovative show space in London, King’s Cross was designed by 59 Studio in collaboration with Haworth Tompkins.

Lightroom’s shows are currently playing in cities across Europe via a major new partnership with French company Culturespaces which sees Lightroom shows presented across Culturespaces’ network of European venues. Touring shows are also playing in South Korea, China and the United States.

 

ABOUT THIS ROLE

Lightroom seeks a strategic and commercially astute Head of Ticketing to drive operations and revenue growth. You will oversee the ticketing team and CRM system, working closely with the marketing and leadership team on sales strategies. The ideal candidate possesses expert CRM knowledge, strong troubleshooting abilities, and the skill to analyse complex datasets to inform business decisions.

 

DUTIES AND RESPONSIBILITIES

CRM, Technology, and Finance

  • Serve as the primary owner of the CRM system, maintaining data integrity and acting as the lead contact for the CRM account team.
  • Manage dynamic pricing, promotions, and inventory to maximise attendance and revenue.
  • Oversee the setup of events in the CRM, ensuring data accuracy across all booking types.
  • Manage internal and external reporting; regularly review system performance and research alternative technology options.
  • Perform financial reconciliation of ticket sales and maintain all auditing procedures.
  • Oversee ticketing hardware (printers, scanners, PDQs) and software integrations such as CrowdEngage.

Team and Policy Management

  • Line manage the Ticketing Manager and oversee the wider team to ensure efficient day-to-day operations.
  • Act as the lead representative for the ticketing department in all internal and external meetings.
  • Ensure all customer communications are seamless and manage escalated complaints or dispute resolutions.
  • Update and communicate ticketing policies, ensuring strict adherence to the latest Data Protection legislation.

Sales Strategy and Market Trends

  • Lead sales strategies for access, schools, and group sales, while managing relationships with external agencies and affiliates.
  • Work with the marketing team to inform campaigns and sales-led promotions.
  • Proactively identify sales opportunities by reviewing patterns and tracking industry trends or emerging technologies.

 

PERSON SPECIFICATION

  • Passion: A genuine interest in arts, live events, culture, galleries, or attractions.
  • Technical Skills: High-level proficiency in Spektrix (or similar systems) and competent knowledge of Excel.
  • Experience: Proven track record in team management, customer service, and managing external ticketing agencies.
  • Attributes: Highly organised, analytical, and calm under pressure.
  • Communication: An articulate, proactive communicator capable of engaging stakeholders at all levels.
  • Work Ethic: A reliable team player who is happy to be hands-on and work independently.

 

HOW TO APPLY

To apply, please submit your CV and Cover Letter via this link, under the advert for this role by midday on the 9th of April.

Your covering letter should detail how you meet the criteria within the person specification and why you would like to be considered for the role.

First round interviews will be taking place w/c 13th April.

We kindly request that you fill in an Equal Opportunities Monitoring Form either via this link or the web page.

Should you require any assistance with your application, please reach out via email to recruitment@lightroom.uk or call 020 3030 5321. We look forward to receiving your application.

We are an equal opportunities employer and value diversity. We encourage applicants from different backgrounds and different experiences.

Apply Here